TruDog Email Whitelist Instructions

Manually Add to Safe List

1. - Click gear icon on the top right.
2. - Select "Options" in the drop down list.
3. - On the Options page under "Preventing junk email" click "Safe and blocked senders"
4. - Click the link "Safe senders" on the next page.
5. - Enter the email address lori@trudog.com in the text box.
6. - Click "Add to list"
7. - Lori at TruDog will now be added to your list of "Safe senders"
8. - Emails added to your "Safe senders" will not be delivered by mistake to your "Junk" folder.

Outlook 2003 (or higher)

- To add Lori at TruDog to you list of "Safe senders" on Outlook:

1. - Right click our email in your Inbox email list pane.
2. - On the menu displayed move your mouse over or tap "Junk"
3. - Click or tap on "Never block sender" in the menu that rolls out.
4. - The resulting popup will say:
5. - "The sender of the selected message has been added to your Safe Senders List."
6. - Click or tap "OK"

To add sender to address book:

1. - Open the email
2. - Right click on the from address
3. - Choose "Add to contacts" option

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk ail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Lori at TruDog isn’t junk:

1. - Open Mail app and go to the Mailboxes screen
2. - Scroll down to the folders area
3. - Select the Junk folder
4. - Find the email and slide it left to see options
5. - Tap the ”More” button
6. - Tap the “Mark…” button
7. - Tap the ”Mark as Not Junk” button

The message is moved to your Inbox. Subsequent email messages from Lori at TruDog will no longer automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

1. - Check "Suspect Email" folder
2. - Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder

1. - While in the "Suspect Email" folder, if you see Lori at TruDog...
2. - Select the "Move to Inbox and Add Contact" option from the pull down menu.
3. - This will add lori@trudog.com to your Address Book for future email delivery assurance.

Address Book Inclusion

1. - Open the email.
2. - Click "Add to Address Book" in the email header.
3. - Use the "Address Book Editor" to verify the sender's contact details and click "save."
4. - Fill in lori@trudog.com as the email address of the sender.
5. - Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

AT&T

AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click or Tap here: Yahoo

Comcast

Please log into your Xfinity account and select your Comcast webmail:

1. Should your find an email from Lori at TruDog in your spam folder:
2. Open the email.
3. Click the   Spam (not spam) icon on the top toolbar.

Now please add Lori at TruDog to your address book!

1. - Please open the email from Lori at TruDog
2. - Click on the button at the top left of the email that says:



lori@trudog.com

+ Add to Address Book



3. - That will open your edit contact screen
4. - Then click "Save" and you're all done.

Mozilla Thunderbird

Please open your Thunderbird email client

1. - Click the Address Book button
2. - Make sure the Personal Address Book is highlighted
3. - Click the New Contact button
4. - Under the Contact tab, copy and paste the "From" address, lori@trudog.com into the email text box
5. - Click OK

Security Software

Norton AntiSpam

This problem may happen if lori@trudog.com is accidentally added to the Blocked List.

To remove the lori@trudog.com from the Blocked List:

1. - Start your Norton product.
2. - Click Settings.
3. - Depending on your Norton product, do one of the following:

For Norton 360:

1. In the Settings window, under Detailed Settings, click AntiSpam.
2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Blocked List, click Configure.
3. - In the Blocked List window, select the item that you want to remove, and then click Remove.
4. - Click Apply, and then click OK.
5. - If you do not find lori@trudog.com in the Blocked list, go to next step.

To add lori@trudog.com to the Allowed List:

1. - Start your Norton product.
2. - Click Settings.
3. - Depending on your Norton product, do one of the following:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Allowed List, click Configure.
3. - In the Allowed List window, click Add.
4. - In the Add Email Address window, from the Address Type drop-down, select the address type.
5. - Add lori@trudog.com, and then click OK.
6. - In the Allowed List window, click Apply, and then click OK.

McAfee Products

While Mcaffe has removed spam protection from it's Anti-Virus software you may still have a version that offers spam filtering.

1. In order to add the friends to whitelist, please open McAfee and click on 'Web & Email Protection"
2. Then click on "Anti-Spam"

There you can see various settings. You can change the spam protection level, change filter settings, ect.

3. Click on "Friends list"
4. - Please add lori@trudog.com to your "Friends List" to always allow emails from Lori at TruDog.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

1. - Add the sender to the list of Approved Senders
2. - Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

1. - Open Microsoft Outlook
2. - Click the Spam Mail folder then select the legitimate email detected as spam.
3. - Click Approve Sender on the toolbar.
4. - Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

1. - Open Microsoft Outlook
2. - Click Trend Micro Anti-Spam then click Settings
3. - On the Spam Filter tab, move the slider bar to select a lower filter strength
4. - Click OK to save your settings

Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure my email has not been mis-identified as like someone else's:

1. - Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. - Click Advanced.
3. - Go to the Whitelist tab.
4. - Click the Add button.
5. - Type: lori@trudog.com
6. - Click OK.
7. - Click OK.
8. - Click Yes.
9. - Click OK.

SaneBox

Sanebox is not a filter, but a filtering system trained by you.

1. - Open your Webmail or Gmail where you use SaneBox.
2. - Open your @SaneLater folder.
3. - If you find an email from Lori at TruDog or an email from lori@trudog.com in @SaneLater...
4. - Please drag my email to your Inbox folder.
5. - By doing this you will always get our great content in your Inbox from now on!

Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

1. - Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. - whitelist_from lori@trudog.com
3. - Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders

1. - Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. - Locate the email from Lori at TruDog and the sender email address lori@trudog.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. - Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

1. - Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. - Click on the "Block/Accept" tab.
3. - Choose "Sender Domain Block/Accept." Enter the Domain name from lori@trudog.com to whitelist. For example, you can enter aol.com to allow all AOL addresses.
4. - You may enter a comment to remind you why you allowed this Domain. Click "Add."
5. - Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "lori@trudog.com"
6. - Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

Most Used Spam Filters

SPAMfighter

Highlight the email from Lori at TruDog with the email address lori@trudog.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address lori@trudog.com or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

1. - Click "More" in the SPAMfighter toolbar.
2. - Then "Options"
3. - Then "Filter settings"
4. - Then "Blacklists & Whitelists"
5. - Then "Whitelist email address"
6. - Then "Import".
7. - Select your 'Address Book' and click on "Check all"
8. - Click "Add"
9. - Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

1. - Click More" in the SPAMfighter toolbar.
2. - Then "Options"
3. - Then "Filter settings"
4. - Then "Blacklists & Whitelists"

Mail Washer

1. - Click Tools, then Blacklist & Friends.
2. - Click Add... on the right, the Friends list side.
3. - Make sure Plain email address is selected.
4. - Type: lori@trudog.com
5. - Click OK.
6. - Click OK.

ChoiceMail

1. - Open ChoiceMail
2. - Click on the Senders tab
3. - Choose "Approve another Sender"
4. - Type in the sender email address lori@trudog.com
5. - Click on OK

Spam Sleuth

1. - Select File, then Configure.
2. - Go to the Friends category.
3. - Make sure Active is checked.
4. - Type: lori@trudog.com on a line by itself in the entry field.
5. - Click OK.

Lori at TruDog is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.